Privacy policy

viopep is operated by Vio Solutions and Research Supplies LLC ("viopep," "we," and "us"). This policy explains what personal information we collect when you browse our site, create an account, place an order, or contact us, how we use it, and the choices you have. It applies to viopep.com and any page that links to it. By using the site, you agree to this policy.

viopep sells research materials for laboratory and analytical use only. See our Terms of Service for how that affects who can buy.

What you give us

• Name, email address, phone number, and billing and shipping addresses
• Your research field, when you select it at checkout
• Order history and payment details. Card payments are handled by our payment processor, so we don't store full card numbers.
• Account login details
• Messages you send to support, and any information you include in them
• Details we ask for to confirm an order is for research use, such as your organization or a short description of your work
• Your age confirmation and acceptance of our terms, saved with the date and time

What we collect automatically

• Device and browser type, IP address, and approximate location
• Pages you view, links you click, and the site that referred you
• Cookie and similar technology data

What we get from others Payment processors, shipping carriers, fraud-prevention services, and analytics providers may share limited information with us about your orders, deliveries, and activity on our site.

Please don't send us health information. We can't give medical, dosing, or personal-use guidance. If you include health details in a message to us, we may delete them.

We use personal information to:

• create and manage your account, and process, ship, and support your orders
• confirm your age and that an order is for research use, as our Terms require
• prevent fraud, chargeback abuse, and misuse of our products or site
• keep records of canceled or refused orders and related concerns, so we can enforce our Terms
• answer your questions and send order, shipping, and account messages
• send you news, restock alerts, or offers where you have agreed to receive them or the law allows
• improve the site, our products, and our documentation
• meet legal, tax, accounting, and payment-network requirements

We do not sell your personal information, and we don't share it with other companies for their own marketing.

We share it only as needed with:

• Service providers that help us run the business, such as payment processing, shipping, website hosting, email, customer support, fraud prevention, and analytics
• Professional advisors, such as lawyers, accountants, auditors, and insurers
• Authorities and other parties when the law requires it, to respond to a valid legal request, to handle a chargeback or payment dispute, or to protect our rights, customers, or safety
• A buyer or successor, In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

To enforce our Terms, we keep internal records of orders we refuse or cancel, and of messages that suggest a product may be used in a way our Terms don't allow. We may use these records to decline future orders.

We use cookies and similar tools to keep you signed in, remember your cart and preferences, keep the site secure, and understand how it is used. We use Google Analytics, loaded through Google Tag Manager, to see which pages are viewed and what is added to a cart. These tools set cookies and send that usage data to Google. We do not send them your name, email address, or payment details, and we do not use them for advertising. You can opt out with Google's browser add-on. You can block or delete cookies in your browser settings, though parts of the site may not work properly without them. Our site doesn't currently respond to browser "Do Not Track" signals.

We keep personal information only as long as we need it for the purposes above or as the law requires. As a guide:

• Order and payment records: 7 years, for tax, accounting, and dispute purposes
• Account information: until you ask us to delete your account, unless we must keep some of it
• Support messages: 3 years
• Marketing preferences: until you unsubscribe
• Records of refused or canceled orders: as long as needed to enforce our Terms

We use reasonable administrative, technical, and physical safeguards, including encrypted connections and limited access. No system is completely secure, so we can't promise absolute protection. If you think your account has been compromised, email us right away.

• See or correct your information. Update your details in your account, or email us.
• Delete your information. Email us and we'll delete it, except for records we must keep by law or to enforce our Terms.
• Marketing emails. Use the unsubscribe link in any message. We'll still send order, account, security, and legal notices.
• Text messages. If you opt in, reply STOP to unsubscribe or HELP for help. Message and data rates may apply.
• State privacy rights. Depending on where you live, such as California or Texas, you may have rights to know what we hold, correct it, delete it, and opt out of the sale or sharing of your information. We don't sell or share it for advertising. To make a request, email us. We may ask you to confirm your identity first, and we'll reply within the time the law requires.

Our site and products are for adults aged 21 or older. We don't knowingly collect information from anyone younger. If we learn that we have, we'll delete it promptly.

We operate in the United States and ship only within the United States. Your information may be processed by service providers in the United States.

Our site may link to other sites. We don't control them and aren't responsible for their privacy practices.

We may update this policy from time to time. We'll post the new version here with a new "last updated" date, and we'll tell you about significant changes by email or a notice on the site. If you keep using the site after a change, you accept the updated policy.

Questions or privacy requests? Email support@viopep.com or write to Vio Solutions and Research Supplies LLC.